FAQs - Frequently Asked Questions

Welcome to our FAQs page!

We know that venturing into the world of ladders can be a bit like navigating a maze – exciting but a tad overwhelming at times. That's why we've put together this handy set of frequently asked questions. Whether you're a DIY enthusiast tackling your latest project, or you need the perfect loft ladder to transform that unused attic space, we've got you covered.

From the nitty-gritty of safety standards to finding the ladder that's just right for your needs, we're here to clear the air and make your ladder selection process a breeze. Think of this page as your go-to guide, filled with helpful insights and practical tips to assist you on your ladder journey.

And remember, if your question isn’t listed here, don't hesitate to get in touch. We're always here to lend a helping hand (or rung)! Let's embark on this climb together, ensuring you're equipped with the knowledge and confidence to reach new heights safely and efficiently.

Here are some of our most frequently asked questions...

What types of ladders do you offer?

We offer a comprehensive range of ladders including step ladders, extension ladders, loft ladders, multi-purpose ladders, and telescopic ladders, suitable for both home and professional use.

How do I choose the right ladder for my needs?

The right ladder depends on the task. Here's a handy guide to help you get starting in choosing the right size ladder. Consider the height you need to reach, the ladder's weight capacity, material (aluminium or fibreglass), and the type of work (e.g., electrical work, painting). Feel free to contact us for tailored advice.

Are your ladders safety certified?

Absolutely! All our ladders comply with the latest safety standards, including EN131 for professional and non-professional use.

Can loft ladders be fitted to any size loft opening?

Most of our loft ladders are designed to fit standard UK loft openings. Please check the product specifications or contact us for more information.

How do I maintain my ladder to ensure its longevity?

Regularly clean your ladder, especially the rungs and feet, to prevent slipping. Make sure you remove any paint splashes that could hide cracks or splits. Store it in a dry, covered area. Regularly inspect for any damage or wear. If parts are loose or damaged, refrain from using the ladder until repairs are made.

Do you offer a warranty on your ladders?

Yes, our ladders come with varying warranty periods depending on the type and brand. Please check the product details for specific warranty information.

Is it possible to use a step ladder on uneven surfaces?

We recommend using step ladders on flat, stable surfaces. For uneven surfaces, consider ladders with adjustable legs or stabiliser bars for extra safety.

How much weight can your ladders support?

Each ladder has a different weight capacity, typically ranging from 100kg to 250kg. Please refer to the specific product details for accurate information.

Do you provide installation services for loft ladders?

Currently, we do not offer installation services. However, our loft ladders come with comprehensive installation instructions. We recommend hiring a professional if you are not confident in self-installation.

Can I return a ladder if it’s not suitable?

Yes, you can return a ladder within a specified period, provided it's in its original condition and packaging. Please refer to our returns policy for detailed information.