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Customer Comments Overview - Detailed Feedback from our Customers

We conduct two surveys, one at the end of checkout (Point of Sale), the second we email to our customers and is designed to be completed when the customer has received their goods, (Fulfillment). We are grateful to all customers who complete the surveys as the responses help us to continue working at a high standard.
Key to icons:Not ApplicablePoorSatisfatoryGoodExcellent
 
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A brief snapshot of what our Customers think of ladders-online.com

QPoint of Sale Survey (767 responses) AvgQFulfillment Survey (1311 responses) Avg
Q1Ease of Finding What You're Looking forQ1On-Time Delivery
Q2Availability of Product You WantedQ2Product Met Expectations
Q3Overall Look/Design of SiteQ4Customer Support
Q4Selection of ProductsQ5Would Shop Here Again
Q5Clarity of Product InformationQ6Would recommend to a friend
Q6Charges Stated Clearly Before Order SubmissionQ7Overall Rating
Q7Prices Relative to Other Online Merchants   
Q8Variety of Shipping Options   
Q9Shipping Charges   

The latest Detailed Customer Comments - Click here for all detailed comments

Customer NameCustomer Comments (914 responses)Overall ImpressionDate
John DavisonVery pleased with the product. Would certainly reccommend to others.
2008-05-12 21:53:46
Richard McCannExcellent service, great product, good value, prompt delivery!
2008-05-12 21:22:04
Tony AngellVery prompt service, the only problem that I had was that the cardboard box that the Horizon Garden Work Platform came in was badly damaged and the contents were hanging out of the box.
2008-05-12 16:54:30
jon dennisCouldn't be faulted. Excellent service.
2008-05-12 16:12:40
kevinver good service and easy to use
2008-05-12 14:04:45
David JacksonOne of the best internet based companies I have ever dealt with
2008-05-12 11:59:15
mr l matheras stated will shop again
2008-05-12 11:41:01
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